Terms and Conditions
Click & Collect
- Click & Collect is a free service.
- All product on the website qualifies for Click & Collect unless marked 'in-store only' or orders requiring delivery more than one week in advance.
- Orders are usually available within 24 hours after completing the transaction.
- All Click & Collect orders are collected from Customer Services, Lower Ground floor, Ballantynes Christchurch during store opening hours.
- If an item is found to be out of stock you will be contacted within 24 hours with alternative products or refunded. Normal website availability clauses apply (see below.)
- The Click & Collect service is selected on the delivery details page of the checkout, or requested when speaking to Customer Services on the phone.
- Click & Collect orders qualify for gift-wrapping and this should be selected in the checkout or when speaking to Customer Services on the phone.
- Click & Collect orders can be placed up to one week in advance.
- Your Click & Collect order will be held for a maximum of one week. After this the purchaser will be contacted to arrange courier delivery or cancellation. If not reachable, the goods will be returned to stock, your order canceled and your payment refunded.
- You will be asked for a copy of the 'ready to collect' email (either printed or on a mobile device) to collect your order.
- Your order can be collected on your behalf. The recipient would need to provide a copy of the 'ready to collect' email (either printed or on a mobile device) to collect your order.
- If you need to change Click & Collect order to courier delivery, please contact Customer Services to do this. Note that courier delivery is charged for.
- If you wish to change an order scheduled for courier-delivery to Click & Collect, please contact Customer Services to do this. If the order has already been dispatched then this option will not be available.
Pricing & Availability
All prices on the website are in New Zealand Dollars (NZD) and inclusive of GST (Goods and Services Tax) of 15%.
We try to ensure the accuracy of all information on ballantynes.co.nz, however we reserve the right at any time to correct any errors, inaccuracies or omissions and to change or update information without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing (including promotional deals, discount coupons) or availability information.
Products with the button marked 'Check Availability Instore' are not available for online purchase. Please contact Ballantynes for further information.
Gift Cards expire after 12 months from date of purchase. They can be used as a payment method on the Website and in conjunction with a credit card to complete an order online or over the phone. They cannot be used to pay off an account. Gift cards purchased online or over the phone from us are delivered by courier, are trackable and must be signed for.
Visit here to purchase gift cards or to check a balance of a gift card.
Christchurch Delivery Area
The Christchurch Delivery Area is based on the Postcode boundaries defined by NZ Post as 'Christchurch City' and includes the region bounded by the Waimakariri River to the north, Templeton to the west, south-east to Governor's Bay (and Diamond Harbour) and north along the coast through Lyttleton and Sumner back to the Waimakariri. Delivery within this area is $5 per order. Any deliveries outside of this area in New Zealand are at $10 per order.
Age restricted product (including alcohol)
We cannot sell or deliver age restricted products (including alcohol) to persons under the age of 18. By placing an order for these products, you are confirming that you are of legal age (18 years old or more) and if receiving an order from us, the recipient of the order is of legal age (18 years old or more) as well. The information you provide must be truthful and correct. It is an offence to attempt to buy restricted goods if you or the recipient is under age or have those goods delivered to someone under age.
Credit Card Liability
In the event that you receive unsolicited charges on your credit card bill, most credit card suppliers agree in their credit card terms and conditions to limit the amount of fraudulent charges for which the cardholder will be liable. This means that if you are able to prove that the purchase made over the Internet was not made by you, you may not be liable for the total amount of these fraudulent charges, but please check if your credit card supplier offers this and the details of the limit and when it applies, before you begin shopping online.
Changes to our Policy
We may, at our discretion, update or revise this Policy at any time. Any changes will take effect immediately once they are posted on our Website. It is your responsibility to check this Policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes.
At Ballantynes we are committed to helping you have a safe and enjoyable online shopping experience. Please feel free to contact us should you have any questions or feedback.