Delivery

When you complete an order online, we know that you would like your order delivered safely, as soon as possible. That's why all packages are delivered by New Zealand Couriers and CourierPost, and are trackable for your peace of mind. We also offer a complimentary 'signature required' service - simply request this when you place your order. 

For fragrance and other flammable items, delivery to the North Island may take two to three days longer, as these items will need to be freighted by road. Currently, we are unable to offer delivery on weekends or public holidays. 

  • Christchurch delivery: $7 (within the NZ Post Christchurch City Delivery Area)
  • Nationwide delivery: $12
  • International delivery: to arrange international delivery, please contact our Customer Service team directly for pricing and delivery times, and to place your order
  • Specialised delivery:
    • Gift hampers are delivered at a slightly different price
      • First and second hampers (to same address): $12 each
      • Third and additional hampers (to the same address): $7 each
    • Large freight items: items noted as 'Large Freight Items' will require specialised freight pricing - please contact our Customer Service team directly for a delivery quote prior to your purchase.

 

Returns & Exchanges

We hope that you love each and every purchase, but know what sometimes when you shop online or buy items from a catalogue, you may have a change of mind by the time the parcel arrives at your door.

No problem - that's where our 'change of mind policy' comes in. To offer you peace of mind when ordering online, and to ensure that you are completely happy with your Ballantynes shopping experience, you are welcome to return your item for an exchange - our Customer Service team will be able to help with suggesting alternative items - or we are happy to arrange a refund if you prefer.

If you are exchanging an item or have received a product that is faulty or incorrect, you will not be charged delivery on your reorder.

 

REFUNDS AND EXCHANGE EXCLUSIONS:

Unfortunately we cannot accept any of the following items for return unless they have been received in an unsatisfactory condition by you.

Any Sale or Online Outlet items

  Any product(s) purchased from the Pantry (including hampers)

Any packaged item that has been opened including, but not limited to, any cosmetics item

Shoes without boxes

Any food item(s)

Any item of clothing or footwear that has been worn

Any item of clothing that has had its tags removed

Custom made or altered fashion

Customer orders for product outside our standard range

Pillows

Pierced jewellery

Any Gift Card or Voucher

 

For all returns, please:

  • Complete the return within 30 days of purchase
  • Ensure that the item is in its original, unused condition
  • Provide 'proof of purchase' which may be an order receipt, an in store sales receipt or a gift exchange card to help us process your return faster.

You can return your item: 

  • By Courier - simply re-use the original packaging and attach the pre-printed label included with your order or send to:

Online Returns
J Ballantyne & Co Ltd
43 Lichfield Street
PO Box 4648
Christchurch

  • In-store - visit our Customer Service team in-store, at either of our Christchurch or Timaru stores. 

All prices on the website are in New Zealand Dollars (NZD) and inclusive of GST (Good and Services Tax) of 15%.  

If you have any questions about your order or the returns process, please do not hesitate to contact our Customer Service team.