Frequently Asked Questions


General

Is it safe to use my credit card to shop online?

Yes it is - our website uses SSL technology that scrambles all confidential data entered by you, such as payment details and address information, before being transmitted. Look for the SSL security padlock at the top of the page.

Something is wrong with my order

Please contact Customer Service for assistance here.

I would like to work for Ballantynes

Ballantynes is always looking for retail superstars who want to take on the challenge of working for New Zealand's premium department store. To find out more about working at Ballantynes, please check the Ballantyne's Careers page.

Ballantynes Gift Registry

If you have an upcoming special occasion and want to create a gift registry, please click here to find out more about our service.

Accounts

How do I pay my Ballantynes Account?

You can make your account payment using your bank's app, website or contact our Customer Services Team on 0800 656 400.

Where can I view the latest Account and Card Conditions?

Download the latest Account and Card Conditions ( 520KB, 3 pages)

I need a replacement card

Please contact our Customer Services team on 0800 656 400 or here to arrange a replacement card.

My Card has been stolen

Please contact our Customer Services team immediately on 0800 656 400.

Delivery

What are your delivery charges?

Please refer to our Delivery terms. For international deliveries, please contact Customer Services.

Can I delivery to an overseas address?

Yes you can. However this is not available through the website - please contact Customer Services to arrange.

Can I request 'Signature Required' when my order is delivered by courier?

Yes you can. If you would like the courier to get a signature from the recipient of your order, please request this. If ordering via the web, just tick the 'Signature Required' box at the bottom of the Your Details page. If ordering over the phone, ask our Customer Service staff to do this.

Returns

How can I make a return?

Your online order can be returned via courier to us or in person at Customer Services, Ballantynes Christchurch. Please refer to your order receipt for more information.