Gift Registry FAQs

Yes, this includes complimentary gift-wrapping and standard free delivery on all orders over $150 to a New Zealand delivery address nationwide.

You can set up a register with us anytime in advance of your wedding. We recommend 3-4 months prior.

We generally advise you to include at least one item per Guest and a range of items at different prices, so your Guests have a choice. Ballantynes offers many popular, high-quality brands, as well as unique collectables and the latest trends for the home, so let our expert knowledge work for you.

We stock a range of core and seasonal products which are subject to availability. We recommend you regularly check our website to add new products to your registry.

Yes - this makes it so much easier for family and friends who may live overseas and want to get you something. We accept payment by major credit and debit cards, Ballantynes Account and Ballantynes Gift Cards.

When you’re ready to share your Gift Registry with friends and family, set it to 'Public' by ticking the checkbox at the top of your Gift Registry. 

We recommend making your registry public three months out from the event as this keeps your selection current; due to stock availability check weekly to add or remove items.

You can share your Gift Registry by clicking on 'Share your Registry' to copying and pasting the website URL from your Registry Dashboard, or share your First and Last Name with guests and they can search your registry here. (please note it is case sensitive)

Your Registry Dashboard can be accessed after setting up your register and making it public.

Guests can search for your public register using the search box on the Gift Registry homepage using your name. Please note it is case sensitive.

Alternatively, you can share your Gift Register website URL with them. Registers can be viewed and purchased from up to two weeks after the wedding's date, at which point the register is closed.

1. To create a Gift Registry, you need to log in or register for a Ballantynes account here.  

2. Navigate to the Gift Registry section at the bottom right of your account screen. Click on the Add New button.

3. Complete your Event Information

4. Add all the event details to complete the Registrant

5. Information, and a Special Message for your guests to see.

6. Review your event details and then click Create  

Yes - browse our website for ideas and choose from our wide range of goods from our departments, including Cookware, China, Bed & Bath, Home and Living and Giftware.

To add products:

1. Browse our website

2. Select the product you want to add to your Gift Registry 

3. Click on Add to Gift Registry and product will be added to your Gift Registry 

Note, if you have multiple Gift Registries, you will be prompted to select which Gift Registry you want to add the selected product to. 

$100 Gift Cards are automatically added to your registry.

Your register will be live once you have set it to 'Public'. At that point it will automatically be 'published online' on the Registry website and be viewable by you and your Guests. This is to ensure the items you have chosen are on display.

Edit your Gift Registry by:

1. Navigating to your Gift Registry

2. Selecting the product and clicking on Edit

3. Updating the desired quantity and click Update

No - Only items available on our website are able to be included. Gift vouchers are a good option to be used for other items.

Yes - you can log into your Registry Dashboard to view all the products that have been purchased by your guests.

You can login to your Dashboard once your register is live using the email addresses you supplied when you set up your Register.

On the Registry homepage, click on Manage Gift Registry and use your email and new password to see your Register details and gift list.

Both you and your Guests will see the item as 'Already Purchased' and greyed out. It's important that Guests can see what has been purchased already to help avoid double ups. You will always be able to see the status of any item added by you to your register, whether it is available, on order or already purchased.

We will be in touch to arrange delivery prior to your event.

Usually nothing! There are two delivery options.

1) 'Delivered by Ballantynes' - any gifts purchased from when the register opens until a day before the Delivery Date will qualify for this delivery. We offer standard free delivery for all orders over $150 to a New Zealand delivery address. Any subsequent deliveries by own choice or orders under $150 will incur a delivery fee. Large Freight item delivery fees apply.

2) 'Couple to Collect' - any gifts purchased on or after the Delivery Date (but before the Registry Close Date) will be available for the Couple to collect from Ballantynes Christchurch. No delivery charge applies.

We will contact you to arrange a suitable time for us to deliver on or as near as possible to the Delivery Date, weekdays excluding public holidays. We offer standard free delivery on all orders over $150 to a New Zealand delivery address. Any subsequent deliveries by own choice or orders under $150 will incur a delivery fee. Large Freight item delivery fee applies. If you have any questions, please contact Customer Service on (03) 379 7400 during business hours for assistance.

Collection is by arrangement only. We will contact you to organise a suitable time after the event date to collect collect from Ballantynes Christchurch. If you have any questions, please contact Customer Service on (03) 379 7400 during business hours for assistance.

Yes, you can set your Delivery Date earlier but in our experience some Guests will leave purchasing until the last minute so you may end up having to collect a large number of gifts or have to pay for a second or subsequent delivery.

If a gift is faulty when you receive it, please notify us immediately. We will arrange for repair or replacement - contact Customer Service on (03) 379 7400 during business hours. For further information, please see our our Terms & Conditions.

Try a search using the couple's first and last names in the Registry search. Note, the names are case sensitive and need to be exact to find their Registry. 

You can buy online or over the phone. The easiest and most convenient option is to buy online - all of the items chosen by the Couple will appear in their register list and those marked 'available' are instock and still unsold.

If you prefer to call, you can contact Customer service on (03) 379 7400 during business hours and we can assist.

You must not have any other products in your cart when adding or buying gift registry products.

Once the couple have made their registry public, you can purchase from the registry until the couple decide to close their registry.

You can purchase from a register until 2 weeks after the wedding date, after which the register will be closed and unavailable to view.

Delivery is free of charge if the items are held by Ballantynes. Normal delivery cost applies if items are delivered to your address.

Once you have added the products to your cart, click on 'ADD GIFT MESSAGE OR WRAPPING' and select the items you would like to add a message to.