We're excited to introduce Ballantynes Beauty VIP - an instore rewards programme designed to give something back to our loyal customers. The programme offers rewards based on spend along with exclusive offers and events.
Please note - Beauty VIP Rewards Points are not earned on online Beauty purchases at the moment. We are working to remedy this in the near future.
Ballantynes has a world-class Beauty Hall with 24 Beauty houses including flagship concepts exclusive to the South Island. We are committed to providing a service unmatched by any other beauty department in New Zealand.
Every $1 you spend in the Ballantynes Beauty department earns you 1 Beauty VIP point. Once you reach 500 points we will give you a $50 reward credit which you can spend in the Beauty department on anything you choose. It's that easy.
Beauty VIP members will receive quarterly exclusive offers from your favourite beauty brands. To be eligible for these offers you need to be a member.
Beauty VIP members will receive invites to exclusive events where you will have the opportunity to experience the latest products and techniques from the world's leading cosmetic houses.
SOLACE HAIR & BEAUTY
Earn points on hair styling, products and beauty at Solace Hair & Beauty. Recently opened on the lower ground floor of our Christchurch store.
HOW TO JOIN
Next time you are making a cosmetics purchase or having a hair or beauty treatment at Solace Hair & Beauty, you can join for free. We'll collect a few details such as your address, email and phone number and issue you with a Beauty VIP card. Ballantynes account holders don't need to do anything. You will automatically receive Beauty VIP rewards by using your Ballantynes account card. There is no need to have a second card.
Frequently Asked Questions
WHERE CAN I USE MY BEAUTY VIP CARD?
You can use your Beauty VIP card at the Beauty department in the Christchurch and Timaru stores or Solace Hair and Beauty in Christchurch. Purchases made online and at our airport store do not earn points. If you are unsure which brands and products will earn Beauty VIP points just ask a Ballantynes staff member.
WHAT ARE REWARD POINTS AND REWARD CREDITS?
Every $1 you spend in Ballantynes Beauty department or Solace Hair and Beauty earns you one reward point. Once you reach 500 reward points you will be issued a $50 reward credit.
HOW DO I FIND OUT HOW MANY POINTS OR REWARD CREDITS I HAVE?
When you make a qualifying beauty purchase your points balance will print on your receipt. When you qualify for a Beauty VIP reward credit the counter staff will inform you. You can then use the reward credit on your next purchase. Alternatively just show your card to the cosmetics counter staff and ask them to look up your points for you.
HOW DO I REDEEM MY BEAUTY VIP REWARD CREDITS?
Reward credits are recorded electronically against your card number. The next time you make a qualifying purchase after reaching 500 Beauty VIP points you will be asked whether you want to use your reward credit.
DO BEAUTY VIP POINTS AND REWARD CREDITS EXPIRE?
Points last for 2 years from the date you make your purchase and reward credits expire 6 months from date of issue.
I ALREADY HAVE A BALLANTYNES ACCOUNT CARD DO I NEED TO CARRY ANOTHER CARD?
No. Ballantynes account cardholders automatically receive Beauty VIP rewards. All you need to do is show your Ballantynes account card when making a purchase in the beauty area.
HOW DO I UPDATE MY DETAILS?
You can update your details instore or by calling Customer Services on 0800 656 400.
WHAT IF MY CARD IS LOST OR STOLEN?
Just let the counter staff know you've lost your card and they can replace your Beauty VIP card immediately.
WHAT IF I FORGET MY CARD OR DON'T WANT TO CARRY AN EXTRA CARD?
If you forget or choose not to carry the Beauty VIP card, the beauty counter staff will be able to look up your customer number for you and ensure you receive your points. However carrying your card will make it easier and quicker at the time of purchase. To redeem a Beauty VIP reward credit you will need to show your Beauty VIP card or another form of identification such as your Drivers Licence.
Terms & Conditions
1. MEMBERSHIP and CONDITIONS
Membership in the Beauty VIP programme and use of the Card shall be subject to the Conditions. When you use the Card you are deemed to have agreed to the Conditions.
Where a person in the Beauty VIP programme does not hold a Ballantynes Card, they will be issued a Card. The Card remains our property and must be returned to us if we request its return.
3. APPLICATION FOR MEMBERSHIP - Non Account Holder
You are eligible to be a Beauty VIP member if you:
- are an individual.
- are resident in New Zealand and have a valid New Zealand postal address.
- make a Qualifying Purchase.
- fully provide requested membership information and the information provided is true and correct.
If eligible, you may sign up for membership instore at a beauty counter. Ballantynes reserves the right to accept or reject any application at its sole discretion.
4. APPLICATION FOR MEMBERSHIP - Account Holder
Account Holders will automatically become a member of Beauty VIP programme. Account Holders will use their Ballantynes Card and accordingly will not be issued a Card. Where an Account Holder uses their Ballantynes Card to accumulate points, the Account Holder will be deemed to have agreed to these Conditions. If there is any conflict between the Conditions and the Ballantynes Card Conditions, the Ballantynes Card Conditions shall prevail (unless otherwise advised by Ballantynes). For clarity, clauses 2 and 3 shall not apply to a holder of a Ballantynes Card. Ballantynes staff, stakeholders, business, and corporate cardholders are not eligible for membership.
Whenever you make a Qualifying Purchase you will collect points based on the amount spent. For every dollar you spend you will receive one (1) point. From time to time for limited periods and as promoted or advertised, additional points may be earned for every dollar you spend. Each Qualifying Purchase you make will be rounded down to the nearest dollar to determine the number of points earned. Points have an expiry date of 24 months from date of purchase.
6. REDEEMING POINTS
When the points on your Card total 500 points you will be credited with $50 of Rewards Credit and 500 points will be deducted from your Card. Rewards Credit:
- Can only be used for making purchases from the Beauty Area.
- Must be redeemed in full against a purchase, no change or part-redemption is allowed.
- Have an expiry date of 6 months from the date of issue.
- Are not redeemable for cash or gift cards.
- Cannot be used as payment on Ballantynes accounts.
- Are not transferable.
- Cannot be redeemed, sold, converted, exchanged, assigned or otherwise transferred for cash or any other consideration not permitted by these Conditions.
7. LOST CARDS
You must notify us immediately when you become aware that your Card is lost or stolen. Ballantynes may issue a replacement Card at its discretion.
8. CHANGE OF DETAILS
It is your responsibility to notify us of any change to your contact details.
9. CHANGES TO CONDITIONS
We may vary any of these Conditions at any time. We will ensure that the current version of the Conditions is always posted on our website at www.ballantynes.co.nz.
10. PRIVACY ACT
We respect your privacy. We will collect personal information from you to enable Ballantynes to market goods and services to you. If you do not provide the required personal information you will be ineligible for membership. The information we collect may include your name, address, email address, and telephone numbers. You have the right to access your personal information held by us and to update or amend any of that information. You are required to keep your personal information held by us as accurate as possible. We may use your personal information to market goods provided by us; and use electronic communication (including but not limited to, email, text messaging or instant messaging). Ballantynes will not provide your personal information to third parties for marketing other goods and services.
You may withdraw from the Beauty VIP programme by advising our customer service staff that you no longer wish to participate in the programme. Ballantynes may revoke your membership for any reason at any time without notice (reasons include but are not limited to a breach of the Conditions). In the event that your membership is revoked or Ballantynes terminates the Beauty VIP programme, all accrued points and Reward Credits will be cancelled.
12. GOVERNING LAW
The Conditions (and the services provided by us) will be governed by and construed in accordance with the laws of New Zealand. You submit to the exclusive jurisdiction of the courts of New Zealand with respect to any matter arising out of or in connection with the these Conditions and use of the Card.
If you return a product purchased using Reward Credit, the transaction will be reversed meaning you will receive Reward Credit in return. If you return a product any points earned in the original transaction will be reversed.
14. NAME AND ADDRESSYou may send notices or contact us as follows:
J Ballantyne & Co Ltd
PO Box 4648
15. DEFINITIONSIn these Conditions, unless the context otherwise requires:-
"Account Holder" means a person with a credit account with Ballantynes and who holds a Ballantynes Card;
"Ballantynes Card" means the card issued to an Account Holder for their credit account;
"Ballantynes Card Conditions" means the conditions for use of the Ballantynes Card;
"Beauty Area" means the designated cosmetic counters and services provided in Solace Hair & Beauty or such other area as Ballantynes may designate in its sole discretion from time to time;
"Card" means the card issued for the Beauty VIP programme or for an Account Holder their Ballantynes Card;
"Conditions" means the terms and conditions for the Beauty VIP;
"Party" means either J Ballantyne and Company Limited or the Beauty VIP member;
"Qualifying Purchases" means the purchase of cosmetics from the designated cosmetic counters and services provided in Solace Hair & Beauty. In addition Ballantynes may choose to offer points on other products at its sole discretion;
"Rewards Credit" means the credit provided by Ballantynes for points earned in the Beauty VIP programme;
"Website" means www.ballantynes.co.nz;
"Ballantynes", "we", "our" or "us" means J Ballantyne and Company Limited;
"you" or "your" means the Beauty VIP member.