Returns & Exchanges

Returns & Exchanges

We understand that when you buy online or from a catalogue you may be unsure about the product as you haven't had the opportunity to hold or examine it. That's why we have a lenient returns policy that allows you to get a refund for a product that you're not completely satisfied with.

If you wish to make a return, please ensure the product is in its original, unused condition. We request that the return is made within a reasonable period of time (usually 1 month) from the date of purchase. We will then replace it or refund your purchase price using the original payment method.

If you are sending your parcel back to us, please re-use the original packaging and attach the pre-printed label that was included with your order. Alternatively, you can return the product to Customer Service in our Ballantynes Christchurch store. We do ask that you provide 'proof of purchase', which may be an order receipt, an instore sales docket or a gift exchange card.

Your Order Receipt includes further instructions that help us to process your return faster.

Unfortunately we cannot accept products purchased from the Pantry (including hampers) for return unless they have been received in an unsatisfactory condition by you.

If you are returning an item for exchange or you have received a product that is faulty or incorrect, you will not be charged delivery on your reorder.

Online Returns
J Ballantynes & Co Ltd
43 Lichfield Street
PO Box 4648
Christchurch

If you have any questions, please contact Customer Service