COVID-19 Important Information

From Friday 3rd December, we will be following the traffic light system guidelines to ensure we continue to deliver a safe instore experience for our customers and team. 

We ask that you please ensure the following:

1. Scan our QR code or sign in manually on arrival.
2. Masks must be worn instore by all customers aged 12 and over.
3. Maintain a social distance of 1m at all times. 
Vaccine passes are not required to shop the general retail areas at Ballantynes. However, they are required for: 

1. Kin Bistro and Winebar, The Tearooms and JB’s Café. 
2. Solace Hair and Beauty.  
3. Ballantynes Tailoring and Alteration Services.
4. Brow Services at the Benefit counter.

We thank you for your understanding and continued support.

To request your Vaccine Pass, please visit

If you have any queries or concerns, please feel free to contact our Customer Services team on 0800 656 400.